PRIVACY POLICY
Takemax LTD is committed to respecting the privacy rights of all visitors to our Website.
This Privacy Policy pertains to Takemax LTD, and its associated website and services.
We are committed to complying with the General Data Protection Regulation (GDPR), Data Protection Act 2018, and other relevant laws concerning the processing of personal data. This Privacy Policy elucidates the procedures by which we process personal data, including its collection, use, storage, and disclosure. In our capacity as a controller of the personal data processed via our website, we uphold our duties and responsibilities with the utmost seriousness. Personal data pertains to information that can be used to identify a person, and processing encompasses various actions linked to data.
We will update this policy as our data processing practices evolve over time.
Personal Data We Collect
We gather personal information about you when you provide it to us directly, when third parties provide us with your personal data, or when your personal data is automatically collected while using our website. We do not reveal your personal information to any third parties, except as specified in this Privacy Policy.
In running and maintaining our Website, we may collect and process the following information:
Personal Data Collected Directly From You
We receive personal data directly from you when you provide it to us through placing a food order, including, but not limited to:
name;
email address;
mailing address;
telephone number;
username; and
payment details.
You may also include details in your food order that indicate your health information or religious beliefs.
Our system automatically gathers personal data without any direct input from the user. This data collection process is enabled by default and is an essential component of our platform's ability to provide the user with a personalized experience. This includes information such as:
IP addresses;
location data;
time zone;
device information;
browser information;
cookie data.
We take our responsibility to protect this data seriously and have implemented robust security measures to ensure that the data is kept safe from unauthorized access.
How We Use Personal Data
We process personal data to operate, improve, understand and personalise our services e.g. we use personal data to:
1. complete orders including delivery or collection of food;
2. personalise content based on your preferences;
3. contact you about our offers, subject to your marketing preferences;
4. communicate with you;
5. protect against or deter fraudulent, illegal or harmful actions;
6. respond to user inquiries;
7. provide support and assistance;
8. comply with our legal or contractual obligations;
9. enforce our terms and conditions;
10. resolve disputes.
Lawful Basis for Processing
1. Administration purposes
Processing of your personal information may be necessary for the performance of a contract between you and us. It may also be required to comply with our legal obligations or with your explicit consent for providing certain information about your food order preferences at the time of purchase.
2. Training, quality monitoring or evaluating the services we provide
The processing of personal data is deemed necessary to serve the legitimate interests pursued by our organization in monitoring and improving the services offered via our website. This includes ensuring that users comply with the terms and conditions and policies governing the use of the website. As a responsible entity, we strive to maintain the highest standards of service quality and user conduct. To achieve this, we may analyze and assess the usage patterns of our website to identify areas where we can improve. Our objective is to provide our users with an optimal online experience while safeguarding their privacy and complying with all applicable regulatory requirements.
3. Website services, including troubleshooting, data analysis
Our organization has a bona fide interest in the operation and maintenance of the Website, as well as in the pursuit of related objectives, such as the enhancement of our services. This interest is based on the need to ensure the continued provision of high-quality and reliable services to our clients, as well as the need to remain competitive in a rapidly evolving market. In this context, we recognize the importance of ongoing improvement, and we consider the Website to be an essential tool in achieving this goal. Therefore, we remain committed to operating and maintaining the Website to the highest possible standards, while also pursuing related objectives that are in the best interests of our organization and our stakeholders.
4. Enforcing and Defending Our Rights
Our organization has a justifiable interest in guaranteeing that our services and website are utilized in accordance with our established terms and conditions of use and policies. This is a fundamental requirement to ensure the optimum operation of our platform.
4.1 Where necessary for the purpose of complying with our legal obligations.
4.2 Where necessary for the purpose of establishing, exercising or defending a legal claim, a prospective legal claim, legal proceedings or prospective legal proceedings.
Individual Data Subject Rights
Data Protection Laws provide certain rights in favor of data subjects (the "Data Subject Rights").
Data Subject Rights include the right of a data subject to:
1. receive detailed information on the processing (as per transparency obligations on controllers) which we have provided through this Privacy Policy;
2. access personal data;
3. rectify or erase personal data (i.e. right to be forgotten);
4. restrict processing;
5. data portability;
6. object to processing; and
7. object to automated decision-making (including profiling).
These Data Subject Rights will be exercisable by you subject to limitations as provided for under Data Protection Laws.
You may request us to exercise any Data Subject Right by contacting the e-mail address provided on our website. Your request will be dealt with in accordance with Data Protection Laws.
You can close your account at any time without any charges by selecting the option available on your account.
How we Share Data with our Partners
We may need to reveal personal data in certain situations, such as when you violate our terms and conditions or other policies. We might disclose such personal data at our sole discretion if we believe it is necessary or appropriate for investigating fraudulent activities, intellectual property infringement, piracy, or other illegal activities. This may require us to disclose your name, address, phone number, email address, or company name.
We may enlist the services of other companies and individuals to handle tasks on our behalf, and in such cases, we may be required to share your information with them to provide you with our services.
In certain situations, we may purchase or sell assets, which could involve the transfer of customer information. If we are acquired by or merged with another company, we will transfer such information and notify you via email.
We respect your privacy and prioritize maintaining a safe community free from malicious actors. As such, unless we are legally required to do so, we will not disclose your personal data to law enforcement, government officials, or other third parties without a court order, legal process, law enforcement request, or substantially similar legal procedure. We will only disclose the information if we believe, in good faith, that it is necessary to protect our rights or the rights of third parties, prevent physical harm or financial loss, or report suspected illegal activity.
Data Retention
We will keep personal data only for as long as the retention of such personal data is deemed necessary for the purposes for which that personal data are processed (as described in this Privacy Policy) unless we are required to retain your personal data for a longer period (e.g. in the event of legal proceedings or investigations).
Third-Party Links
On occasion, we include links to third parties on the Website. Where we provide a link it does not mean that we have any control over the linked website or its privacy policy or that we endorse, or approve that website"s policy towards visitor privacy. You should review the linked website"s privacy policy before sending them any personal data.
Service-related Announcements and Changes
Any changes to this Privacy Policy in the future will be posted to the Website.
Contacting Us
If you require further information about our Privacy Policy or the processing of your personal data by us or on our behalf, please don't hesitate to contact us by using the contact details provided on our official website.
In the event of you having any concerns regarding our compliance with Data Protection Laws, we kindly request that you first get in touch with us to give us the opportunity to address your concerns in an efficient and effective manner.
However, should this not suffice, please be advised that you are entitled to lodge a complaint with the Data Protection Commission.